Our customer satisfaction model:

Accountability: If we make a mistake, we take responsibility for it!

Availability: As an online company, we are not afraid to contact our customers to make sure they’re satisfied and we are committed to respond within a reasonable time (24-48hrs).

Guarantee Policy: If you’re not satisfied with the first pair of underwear you purchased, we will send you a different size/style. Should there be unavailability, we will send an email alert as soon as the product is back in stock.

Returns Must Be Authorized By La Maison Komando. If You Would Like To Return An Item From Your Order, Please Email info@bekomando.com To Begin A Return Authorization With “order #xxx - Return” In The Subject Line. Returns Must Be Requested Within 7 Days Of Receiving Your Order And Items Must Be In The Same Condition That You Received It, Unworn Or Unused, Free Of Damage, With Tags Attached And In Its Original Packaging To Be Eligible. You’ll Also Need The Receipt Or Proof Of Purchase.

Certain Types Of Items Cannot Be Returned, Limited Release Products, And Custom Pieces (Such As Special Orders Or Personalized Items). Please Contact Us If You Have Questions Or Concerns About Your Specific Item.

Upon Authorization Of The Return, Customers Will Be Provided With A Shipping Label As Well As Instructions On How And Where To Ship Your Package. Items Sent Back To Us Without First Requesting A Return Will Not Be Accepted.please Ship The Return Within 7 Days Of Receipt Of The Label. Depending On Your Financial Institution, Please Allow Up To 7-10 Business Days For The Refund To Reflect In Your Account.

You Can Always Contact Us For Any Return Questions At info@bekomando.com

 Please refer to our FAQ here